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Master Your Fleet Management
Everything you need to become a Rikols expert
Getting Started
Master Rikols in your first 5 minutes
Data & Upload Management
Upload and manage your fleet data like a pro
Recall Management
Handle vehicle recalls efficiently and systematically
Support & Help
Get help and answers to common questions
Quick Answers
Get instant answers to the most common questions
How do I get started with Rikols?
Start with our Getting Started Guide! Upload your vehicle data using our Excel templates, and you'll see recalls instantly. Most users are up and running in under 5 minutes.
How do SMS notifications work?
Drivers automatically receive SMS messages when their vehicles have recalls. Messages include recall count and dashboard link - sent based on timing agreed with Rikols.
What is AI Smart Prioritization?
AI analyzes every recall and assigns importance scores (0-100) based on safety risk, urgency, and operational impact. Critical recalls (90-100) get immediate attention, while low-priority items can wait.
What can different user roles do?
Admins see everything and manage the entire system. Department Managers see only their departments' data. Uploaders focus on file management. Check our Role Permissions Guide for details.
How often is recall data updated?
Rikols checks for new recalls based on your agreed schedule with us. New recalls appear in your dashboard immediately when discovered, and drivers get notified automatically.
What file formats can I upload?
Excel files (.xlsx, .xls) work best. Use our sample templates for perfect formatting. Maximum file size is 10MB. CSV files are supported but Excel preserves formatting better.
Is my fleet data secure?
Yes! Enterprise-grade security with encryption, role-based access controls, and regular security audits. Only authorized users see relevant data based on their department assignments.
Can I generate reports for executives?
Absolutely! Create professional executive reports with performance metrics, compliance documentation, and trend analysis. Perfect for leadership presentations and regulatory compliance.